Elements and Performance Criteria
- Evaluate the value stream
- Liaise regularly with chain members
- Establish and maintain regular liaison with all chain members.
- Identify current and forecast issues with each member.
- Work with members to help them address their issues.
- Build trust and confidence in the relationship.
- Develop with each chain member a priority list of items for improvement.
- Negotiate with all chain members to ensure improvements benefit chain members and improve the benefits/features perceived by the ultimate customer.
- Monitor the value added at each step
- Continue to reduce muda (waste)